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International Deliveries

Delivery and Returns

Cushions to Kazakhstan, Consoles to Kansas, Beds to Baku and Mirrors to Manhattan.

Our classic designs are loved and enjoyed the world over! Wherever you live, we have sourced the best international shipping agents and partners to deliver your gorgeous goodies to their new home, safe and sound.

We've covered all the main points here, but if you have any further questions, please email us at [email protected] or give us a call on +44 (0)1444 415 430 and we'll be very pleased to help.

We deliver small items with global parcel carriers, but if you have your eye on any of our exquisite furniture, you'll find international deliveries are more cost effective with larger orders. Furniture deliveries across Europe are often charged a flat rate for a minimum of five cubic metres, so you can often add to your order without increasing the delivery fee. Beyond continental Europe, we usually send larger items by international air freight at a different rate. If you are arranging your own shipping, we can gather all your goods in our warehouse so they are ready for collection by your shipper.

Our website initially shows prices including sales tax (VAT) at 20%. If you are exporting goods from the EU, you won't need to pay this if we arrange the shipping. If you are collecting goods from us so you can ship them yourself, we can refund the VAT later (see Tax Refunds and Import Duties, below).


Coronavirus Update

As a result of the Covid-19 pandemic, we are currently experiencing some disruption to international deliveries. If this affects your order, we can store goods at no extra charge, and deliver to you as soon as border restrictions are lifted. Some deliveries are also showing higher charges because of difficulties crossing international borders. If your delivery is adversely affected by this, we will be quick to advise you after you have placed your order. Please note, while UK government restrictions are in place, we are unable to allow collections from our warehouses.


International shipping with The French Bedroom Company

To complete an international order with us:

1. Choose your lovely French bedroom furniture, and checkout online. Our website can provide shipping quotes for a lot of worldwide locations, but if you live somewhere that our website can't quote for, please email or phone us with your address and a list of your chosen goods and we will arrange a delivery quote for you. Alternatively, you are welcome to collect from our warehouse in Essex.

2. Once you are ready to place your order, please send us funds so that we can confirm it. We will email you a full receipt straight away, indicating any taxes paid.

3. Away we go! Once all your goods are in stock they will start their journey to you. We keep you updated on every leg of their journey.

Deliveries to Ireland can be made to your room of choice, and with assembly if you choose our white glove service.

For all other countries, because of international health and safety legislation, we can often only deliver to your kerbside. Please have somebody at the delivery address who can help with moving and assembling your items.


Quality Control and Insurance

Before we ship any goods, we carefully inspect them to ensure they are in perfect condition. All of our shipments are fully insured for loss and damage. On delivery, while the driver is with you, please open each package to confirm it is undamaged. In the unlikely event of a problem, please note this on the courier’s paperwork. If you do not have the chance to inspect your goods, please sign for them as 'unchecked'.


Arranging your own shipping?

No problem! Please bring photographic ID and a copy of your order confirmation when you collect. Our warehouse team will be happy to open all boxes so you can inspect the goods - this gives you confidence that your items are in perfect condition when they leave us. Please note that we cannot accept any responsibility for problems found after goods have left our warehouse. We strongly recommend you insure your items with your chosen shipping agents if you opt to ship your own goods.


Shipping to the USA

When shipping larger orders to North America, the border authorities sometimes request additional documentation before goods can be imported (e.g. copy of passport, company tax details, or Social Security Number plus a copy of your birth certificate). If this is needed, our shipping agent will ask you for this. Please sign for goods as 'unchecked', to avoid complicating insurance claims in the event of damage.


Shipping to the United Arab Emirates (UAE) and Qatar

Furniture delivery is only priced to the ports in Abu Dhabi, Dubai, and Doha, although smaller packages can be delivered anywhere by our international parcel courier. If you are buying furniture, please enter the port as your delivery address, and do let us know if you need help finding an agent who can arrange local transportation. Please sign for goods as 'unchecked', to avoid complicating insurance claims in the event of damage. The port addresses are:

- Khalifa Port, Abu Dhabi Ports Company (ADPC), PO Box 54477, Abu Dhabi, UAE
- Jebel Ali Port, DP World, PO Box 17000, Dubai, UAE
- Hamad Port, PO Box 81, Doha, Qatar


Tax Refunds and Import Duties

If we are shipping outside of Europe, sales tax will be removed from your order when you go the checkout of our website (the UK VAT rate is 20%). You will be separately liable for any import duties and taxes when the goods arrive in your country. Every country or state sets their own import taxes, but they are rarely more than UK VAT, and they are often significantly less. If you have arranged your own shipping, you will be charged UK VAT up-front, but we will be able to refund it later. To do this, you will need to send us an itemised 'bill of lading' from your shipper that lists each product individually to confirm that they have been exported. VAT refunds are subject to a £20 admin fee, and international bank transfers attract a further £20 finance charge (no finance charges apply to refunds made to the debit or credit card, or PayPal account, used on the original purchase).


Returns

If you would like to return your goods that is no problem - just let us know within two weeks of your goods arriving. We can get a quote to have your items returned to the UK, and this is normally a little more than the outbound shipping fee. In line with our standard returns policy, all goods must be in perfect condition, unused and in the original packaging. If you arrange your own shipping, please ensure you insure your delivery to protect from damage in transit.


If you have any further questions, please do not hesitate to contact us. We would love to share our passion for French furniture with you.