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Privacy Policy

Delivery and Returns

What Personal Information About Customers Does The French Bedroom Company Gather?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

We use the information that we learn from customers to handle orders, deliver products, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your account with us. We also use this information to improve our website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. Here are the types of information we gather:

(i) Information you give us: we receive and store any information you enter on our website or give us in any other way. We use this to respond to your requests, improve our website and brochure, and communicate with you. Examples of the types of information you might supply us with include: your name, address, phone number, e-mail, debit/credit card information, and people to whom purchases have been shipped including addresses and phone numbers.

(ii) Automatic information: we receive and store certain types of information whenever you interact with us. We use 'cookies' to help provide a better experience when using our site and to handle the contents of your shopping basket. In line with common practice with the websites of most companies, this will provide certain types of information when your Web browser accesses frenchbedroomcompany.co.uk. Examples of the information we collect and analyse include: the Internet Protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type and version, operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; products you viewed or searched for; and any phone number used to call us. We may also use browser data such as cookies or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and tooltips), and methods used to browse away from the page. If you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart or proceed to Checkout. If you use more than one device on a regular basis, we may link cookies together so that you get a personalised online experience across all of your devices. For example, when you browse our website on your phone, your saved wishlist may show products that you added when looking on your tablet, so you can move from one device to another without starting again.

(iii) Information from other sources: we might receive information about you from other sources and add it to our account information. Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; search results and links, including paid listings; and credit history information from credit bureaus, which we use to help prevent and detect fraud.

Does The French Bedroom Company Share the Information it Receives?

Occasionally we may make names and addresses available to carefully selected companies whose goods and services we believe may be of interest to our customers. If you would prefer not to receive such mailings please inform us when placing an order or when requesting a brochure.
If an order involves shipping goods to countries outside of the European Economic Area, we will need to transfer data on your name and contact details outside the EEA in order to fulfil the order. We will only do this with your consent, and any information transferred in this way will be done in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.

How Secure Is Information About Me?

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. This ensures the security of any data that we hold about you.

Notices and Revisions

If you have any concern about privacy at The French Bedroom Company, please do contact us and we will try to resolve the issue for you. Our business changes constantly and our Privacy Policy will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.