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Delivery and Returns

Delivery and Returns


Delivery Charges

We offer a free Click & Collect service from our warehouse in Mitcham in south London for large furniture items. We will let you know when your goodies are ready to collect.

When ordering multiple items, we will typically make one delivery when all items are in stock (there may be occasions when we deliver goods separately from different warehouses).

We offer free delivery on all orders over £1,000 to anywhere in mainland England and Wales. We offer free delivery to most mainland addresses in Scotland for orders over £2,500. For the isles and some of the Scottish peninsulas, we will need to provide a quote for delivery. If you are unsure, just add your chosen items to the basket, enter your postcode, and you will be either given a delivery charge or asked to call us for a quote.

For orders under our free delivery threshold: Small items are delivered by overnight courier from £2.95, and large items are delivered by our 2-man team from £29.95 (Scotland, N/S Ireland, and other areas will vary - the exact amount will be indicated when you add items to your shopping basket).

For deliveries to our lovely Isles or for international deliveries please get in touch: [email protected].

Wherever you are, we can help arrange safe and prompt delivery.


Delivery Times

Once in stock, small items are sent by overnight courier to most addresses in mainland Britain. The Highlands, isles and addresses over the Irish Sea take two days. Delivery is made to your door and will need signing for. If you would like delivery on a particular day, please let us know. We can offer delivery of overnight items on a Saturday or Sunday for an extra £9.95 to all addresses in mainland Britain except the Scottish Highlands.

Large items are delivered Monday-Friday by our 2-man delivery team to your room of choice (except armoires, which are delivered to ground floor only). They will be fully unpacked for your inspection, and the packaging left with you. Delivery is typically within 2-3 weeks, deliveries to northern Scotland can take an extra week. Deliveries beyond mainland Britain may take longer and are usually not with a 2-man team, so they will not always be brought upstairs.

Please measure, measure, and then measure again! If our couriers have to bring an item back to us because it doesn't fit in your home, we will sadly have to charge the return fee that is listed on the page for that product.

Most of our beautiful products are made and carved by hand with love, skill and care in places like Indonesia. Because they are made so far away, delays can sometimes occur, but we do all we can to avoid this. We will let you know as soon as possible if a delay does occur as a result of shipping, customs, or hold-ups from our manufacturers, and our sales team will keep you updated on delivery time.


White Glove Service

If you would like your new furniture assembled (e.g. beds) and the packaging removed, our White Glove Service is £45. This should be booked before delivery and does not include the assembly and fitting of electrical items or attaching items to your walls. Just make sure any existing furniture you have is disassembled and/or out of the way before your delivery arrives.

If you need to get a large armoire upstairs, then some of our French armoires can be dismantled and then reassembled upstairs. The online description of the armoire will indicate whether it can be dismantled, as not all of our French armoires can be taken apart. The cost of this armoire service is an additional £70. There is a slight risk that the process may introduce some defects or damage, but we will carry out this work on a 'best endeavours' basis. The armoire will be strictly non-returnable once it has been dismantled. Before our delivery team carry out this service, you will be asked to examine the armoire to confirm it is in perfect condition, and to sign a waiver that confirms you agree not to hold us responsible for any damage or defects subsequently identified. It is extremely rare that any problems arise when this process is carried out.


Returns

We hope you are delighted by the pieces you buy, but we know that sometimes you might have a change of heart.

If you would like to return your item(s) to us please advise us within 14 days of delivery.

The only items excluded from our returns policy are ex-display items (which are sold as seen) and mattresses (for hygiene reasons). Your statutory rights are not affected.

Items must be returned in the condition in which they were received, with all original packaging intact, unused and unwashed. If you have purchased our White Glove assembly service please ensure all packaging is kept, as goods are not returnable without it.

If your order was delivered by DPD we can arrange collection from you for £12.95. If your delivery was made by our 2-man furniture crew, the collection cost is £60 from mainland England & Wales, or £170 from most Scottish addresses (the cost is unfortunately higher because the journey has three separate legs from Scotland back to our warehouse in the South East).

If you're using your own choice of courier to return your goods please do ensure you have adequate insurance.

We're just a phone call away if you'd like to discuss your items or need advice on alternatives - we want you to love your new goodies!


Damages

We do all we can to protect our items in transit, but sadly damages can sometimes occur.

If you've received your delivery by overnight courier then please let us know within 7 days if you spot damage (and before installing electrical items).

If you've received items via our furniture delivery crew and you spot damage then the items will be returned with the drivers and a replacement will be re-delivered to you. You'll be asked to inspect your goods and sign a Proof of Delivery Note. We cannot accept responsibility for any damage reported to us after you've signed the Proof of Delivery note - so please do check your goodies really thoroughly!

All products come with a one year manufacturer's guarantee, which we will honour in the form of parts and labour.

For further information, please refer to our full Terms & Conditions.


Delivery Process

Delivery Process Graphic